FAQ

FAQ is where you can find all the answers to Frequently Asked Questions about photobooks, calendars, gift vouchers, creating a photobook or calendar, copyright, your camera settings, project files, Mac software, uploading your finished photobook or calendar, the environment & pix2print, production and shipping. If you can't find the answer you are looking for, please don't hesitate to contact us. If you are looking for ideas and tips for the design of your photobooks and calendars, have a look at the tips & ideas section - don't forget to submit your tips & ideas to be in the running for a gift voucher!

 

frequently asked questions

The following FAQ sections are available:

 

 

 

 

 

top

PHOTOBOOKS

What is a pix2print photobook?
A pix2print photobook is just like a photobook you see in the shops, but now you can create a very personal one with your own photos, text and images. The pix2print software is easy to use and gives you lots of options to design the photobook the way you want.

What sizes photobooks do you have?
You can make pix2print photobooks in the following sizes:

20 x 20cm (8 x 8") - also available with a soft cover

30 x 30cm (12 x 12")

A4 landscape - 30 x 21cm (12 x 8")

A4 portrait -  21 x 30cm (8 x 12")

DELUXE landscape - 33 x 26cm (13 x 10")

What paper do you use for my photobook?
We use premium quality 170gsm coated silk paper for all our photobooks. Our paper is an environmentally responsible paper produced from FSC certified pulp from Well Managed Forests, is Elemental Chlorine Free (ECF) and is made Carbon Neutral. (FSC is an independent, non-governmental, not for profit organization established to promote the responsible management of the world's forests)

How many pages can I have in a photobook?
That depends on the size photobook you create. Photobooks start at 30 pages (15 sheets of paper) and can have 48 (20x20cm), 90 (A4 portrait) or 120 pages (30x30cm, 33x26cm and A4 landscape). The 20x20cm soft cover photobook however starts at 20 pages and has a maximum of 48.

Can I add pages if I want to add more photos?
The pix2print software allows you to add pages to your photobook at any time up to the maximum number of pages for each book. You can even move pages into a different order. Photobooks start at 30 pages (15 sheets of paper) and can have 48 (20x20cm), 90 (A4 portrait) or 120 pages (30x30cm, 33x26cm and A4 landscape).

Why don't you have end pages?
End pages (the blank pages at the beginning and end of a book) are not necessary for the strength of photobooks with steel spines, so when you open your photobook you will immediately see the first page you created.

Why is a steel spine better than other spines?
Spines made of cardboard have a higher chance to become damaged then steel spines, that's why at pix2print we find it important to create each hard cover photobook with a steel spine for better protection.

top

CALENDARS

What is a pix2print calendar?
A pix2print calendar is just like a calendar you see in the shops, but now you can create one with your own photos. The pix2print software is easy to use and gives you lots of options to design the calendar the way you want. You can even add birthdays of loved ones and special events to your calendar to make it even more personal.

What paper do you use for my calendar?
We use premium quality 200gsm gloss sumo laser paper for all our photobooks. Our paper is an environmentally responsible paper produced from FSC certified pulp from Well Managed Forests, is Elemental Chlorine Free (ECF) and is made Carbon Neutral. (FSC is an independent, non-governmental, not for profit organization established to promote the responsible management of the world's forests)

What sizes calendars do you have?
You can make pix2print calendars in the following sizes:

A4 landscape - 30 x 21cm (12 x 8")

A3 portrait - 30 x 42cm (12 x 17")

Calendars are printed on one side only to ensure the highest quality.

top

GIFT VOUCHERS

What value can I put on a gift voucher?
Gift vouchers are available in lots of values to suit all budgets and occasions: $5, $10, $15, $20, $30, $40, $50, $100 and $200.

How do I get a FREE gift voucher?
You can earn free vouchers at pix2print! To earn your free vouchers, make sure you use the same email address when ordering a gift voucher so we know when you bought your 10th voucher. We will calculate the total value of vouchers you sold and will give you a free voucher for 10% of that total value.

You can earn an unlimited amount of vouchers, buy vouchers as presents or buy any number of vouchers and sell them to friends or colleagues at work.

For example if you sell 10 vouchers of $50 you receive a FREE $50 voucher.

How do I order a gift voucher?
You can order your gift voucher online here.

Can I add a name to the gift voucher?
The gift voucher is a pdf file with a unique code which will be emailed to you as soon as you order one online. You can add their name to the voucher when ordering (or leave it blank so you have a gift handy for anybody when you need it as you can write the name on the printout afterwards).

Print the voucher and give it to the lucky person.

top

CREATING A PHOTOBOOK OR CALENDAR

What size photos can I use?
You can use any photo with a resolution high enough for the size photo you are trying to add to your photobook or calendar. Photos with a better resolution will allow you to create page filling photos even in the large photobooks, but even photos with a smaller resolution can often still be used in the photobooks or calendars - you just have to adjust the size of the photo frame until any warnings about photo resolution are solved.

What types of files can I use?
 

Can I use photos from a USB or memory stick?
Yes you can, but it is best to save all photos and images used onto the hard drive from the computer you are using.

Can I use photos from Facebook, Flickr, Picasa, or any other online photo sharing service?
Yes, you can use photos from any online photo sharing website provided you own the copyright for the photo or have permission to use the image from the person holding the copyrights.

Be aware that some images stored online are small and might not be suitable to use in large photobooks as page filling photos. The pix2print software will warn you when the photo quality is not good enough for the size photo you are trying to place in the photobook. You can adjust the size of a frame to fix this problem or select a photo with a better quality.

Make sure you use the highest quality (resolution) setting for taking photos on your digital camera. For example use FINE or SUPER FINE.

Can I use images or scans in my photobook or calendar as well as photos?
Yes, you can.

I don't have a scanner, how can I use my old photos?
Even if you don't have a scanner at home you could take a photo of any image you want to add into your photobook. Think of for example entry tickets or maps used during your holiday.

How many photos do I need?
There is no minimum number of photos needed to create a photobook or calendar although most people will use 13 images for a calendar (one for the front and one for each month) and at least 30 photos for a photobook (one photo on each page).

However, if you want to create a photobook with a photo on one page and text on the other page you need  less photos. Pix2print allows you complete freedom in the way you want to design your photobook or calendar.

How many photos can I use on one page?
You can use as many photos as you can fit on a page. Some page styles have many picture boxes.

Does the first page print on the right hand side or the left hand side of the photobook?
The first page inside your photobook will print on the right hand side. So the first page spread (2 pages on opposite sides of the spine) you fill with photos can be found on page 2 and 3.

Can I add text?
Yes, you can add text on every page, the cover and the back. You can even add text on the spine of any hard cover photobook.

I started a small photobook, but I now want a larger photobook, can I change the size?
You will have to start a new project to change the size of your photobook.

Do I have to finish everything in one session or can I save my photobook or calendar?
You can save your project (photobook or calendar) at any time and continue at a later date. In fact, we recommend you save your work regularly to avoid losing any work.

top

SOFTWARE

How do I install the software?
Go to the download page and follow the steps. Make sure you select the correct version (Mac or Windows). See the How to... section for step-by-step instructions on how to install the software.

How big is the file I need to download?
The file is approximately 125Mb.

top

COPYRIGHT

Can I use photos from somebody else?
You can only use photos, images, text or anything else that you own the copyright for or have permission to use.

top

CAMERA

What setting do I need to use on my camera?
Make sure you use the highest quality (resolution) setting for taking photos on your digital camera. For example use FINE or SUPER FINE.

top

PROJECT FILES

What are project files?
Project files are the files the pix2print software stores on your computer when you are making a photobook or calendar. They contain all the necessary information to print your project once you are finished and submit your order.

How can I find my project files?
If you need to locate the project files on your computer, you can use the search function in Windows Explorer and search for prj.

How long do you keep my project files after I ordered a photobook or calendar?
Pix2print will keep your files in a secure location forever. This means you can always contact us to order a photobook or calendar you made, even after you have lost or deleted the project files.

Can I re-order my photobook or calendar?
Yes you can. Re-ordering a photobook or calendar is very easy and can be done by you as long as you keep the project files. If you have lost, deleted or misplaced your project files, contact us to order more copies.

top

MAC

Can I use pix2print on my Mac?
Yes you can. We offer the same software with the same range of options to create photobooks or calendars for Mac users as well as Windows users. Just select the Apple logo when downloading the software, follow the prompt to install and start creating!

top

PIX2PRINT

I would like to hear about your specials and competitions - can I join pix2print?
Yes, we keep in touch with our customers via our newsletters, facebook and twitter. Our newsletters, facebook and twitter accounts will be used to promote new products, offer specials, provide you with tips & ideas and let you know about upcoming competitions.

How do I sign up for your newsletter?
Provide us with your valid email address here.

Pix2print respects your privacy and we will never sell or exchange your details with third-party companies. Click here to read our full Privacy Policy.

Can I keep up to date with all the tips and ideas you post on your blog?
You can add your email to follow our blog, or if you have a wordpress blog yourself you can simply click 'follow' on our blog site. Be aware that we intend to post a new blog every 2-3 days. If you prefer not to receive an email from pix2print that often we suggest you sign up for our newsletter. We will mention which new topics we covered in the previous month so you can always check that way if there is anything interesting for you there.

How often will you send a newsletter?
We intend to send monthly newsletters.

Do you pass on my email address to others?
No, we don't - ever. Pix2print respects your privacy and we will never sell or exchange your details with third-party companies. Click here to read our full Privacy Policy.

top

UPLOADING MY PHOTOBOOK OR CALENDAR

How do I upload my files?
Once you have finished creating your photobook or calendar you select 'Order' from the 'File' menu or click on the shopping cart located on the right-hand side of the screen above the photobook or calendar. This takes you through the order process step-by-step and will also prompt you to upload the project files.

I received an email that says my files are missing, what do I do now?
During the order process the uploading of the files we need to print your photobook or calendar didn't complete so you will need to (re)send the files.

I have a very slow internet connection, can I upload my files another way?
Yes you can. During the order process you are required to select your preferred method for uploading your project files, select the option 'cd / external hard-drive' and follow the prompts. Check the How to … section for step-by-step instructions.

Do you check if I made any mistakes?
The software has an in-built feature that allows you to check your project for things like empty picture boxes and a preview is available of your project to check what it would look like when printed. However, it is your responsibility to use these options and ensure you haven't made any spelling mistakes or left picture boxes empty, prior to ordering your photobook or calendar.

top

PRODUCTION & ENVIRONMENT

Where are my photobooks made and shipped from?
All our products are produced and shipped from Melbourne, Australia.

What paper do you use and is it sourced environmentally friendly?
We use premium quality 170gsm Coated Silk paper for all our photobooks. Our paper is an environmentally responsible paper produced from FSC certified pulp from Well Managed Forests, is Elemental Chlorine Free (ECF) and is made Carbon Neutral. (FSC is an independent, non-governmental, not for profit organization established to promote the responsible management of the world's forests). For more info check out pix2print & the environment.

Are chemicals used in the process?
The personalised hard covers are created using the Casemaker 750A which uses a completely dry concept, eliminating the usage of liquid chemicals or glues.

Are your glues solvent or water-based?
The glues used for our photobooks is water-based.

What is a steel spine and why is it better than cardboard spines?
Spines made of cardboard have a higher chance to become damaged then steel spines, that's why at pix2print we find it important to create each hard cover photobook with a steel spine for better protection.

What does pix2print do to minimise the impact on the environment?
At pix2print we try to source our materials environmentally friendly. We try to run a 100% paperless office and use the recycle, re-use and reduce principle where possible. For more info check out pix2print & the environment.

top

PAYMENT

How do I place an order?
Once you have finished creating your photobook or calendar, click on the 'File' menu and select 'Order ...'. This automatically checks your project for issues like empty picture boxes and gives you the option to solve them. Follow the prompts to take you through the order process. For more info check out the How to … section.

What payment options do you offer?
You can pay using a paypal account or with a Visa or Mastercard.

Can I get an invoice?
If you need an invoice, please send us an email. Please quote your order number so we can easily locate your order and send your invoice via email.

top

SHIPPING

How long does it take for you to make my photobook?
It generally takes only 4 business days to make a photobook. However in busy periods this may take up to 14 business days.

How long will it take to receive my photobook after I send it through?
Once your book has been produced it generally takes 5 to 7 days with standard delivery. We also offer an express delivery service which is 1 to 2 days. These options are avaialble to you in the order process. See also the VIP delivery option if you are in a real hurry.

Can I get my photobook or calendar faster?
During the order process you will have the possibility to select the VIP delivery option. If you make sure your files and payment are received before 5AM (Melbourne time) on a business day we will make sure your photobook or calendar is printed and shipped that day. This service costs an additional $99.95. Delivery of VIP products depends on postcode, certain areas will have their photobook or calendar delivered the next day.

What is the cost of shipping?
The cost of shipping is determined by a number of factors including the size of your photobook, the location it is going to, how many you order and if you select standard or express delivery. Check the shipping section for an overview. Pix2print also offer a VIP delivery option where you could have your photobook at home the next day (restrictions apply, see shipping for more details).

Do you ship to New Zealand and other countries?
We are currently looking into the costs of shipping to New Zealand and other countries. Please send us an email if you are interested in this option.

How can I track my order through the production and delivery stages?
Click on the 'Track Order' link that appears after you click on Products at the top of our website. You can track the progress of your order through each stage. Once your photobook has been despatched, you should receive an email from us with a tracking number, which you can also track online.

How do you protect my photobook during shipping?
Your photobook is placed in a cardboard box, especially designed to protect photobooks. It offers outstanding protection, including the corners and the spine.

What can I do if my parcel was damaged during shipping?
If your photobook is damaged when you receive it, please photograph the damage and send the photographs through to us. If we, or our couriers are at fault, we can reprint your photobook for you.

Can I change my delivery address?
You can change your delivery address online, by logging in and clicking the 'account Details' tab. From here, to change your address, click on 'update my account details'. Your changes will automatically be updated in our system. Please ensure you give us enough notice for a change of address, as an update to your delivery details on the day that your photobook is being shipped will not take effect. It is best to send us a confirmation email to ensure your new address has been processed correctly.